Retail runs on margin and accuracy. We automate customer support, keep inventory in agreement across every channel and turn your product data into answers customers actually trust.
The reality
Where is my order, is this in stock, can I return it, the same handful of questions arrive thousands of times a month, while stock counts drift apart between your store, your website and your marketplaces.
We automate both sides: support that answers from live data instead of a script, and synchronisation that keeps inventory, orders and fulfilment telling the same story.
Order status, delivery, returns, sizing and product questions answered instantly from live systems.
Exchanges, refunds and reshipments processed end to end, with exceptions routed to a person.
Stock levels aligned across store, website, marketplaces and warehouse in near real time.
Descriptions, attributes and translations generated at catalogue scale and kept consistent.
Relevant cross-sells and personalised suggestions based on behaviour and real availability.
Fast product pages and a checkout flow optimised against the metrics that decide revenue.
Accuracy
Generic chat tools guess. They tell a customer an item is available when it sold out an hour ago, and that costs you the order and the trust.
Our agents read your live order, stock and policy data before they answer, cite what they used, and hand over to a person whenever the situation is genuinely ambiguous.
Impact
Retail outcomes are unusually easy to measure: cost per contact, conversion rate and stock accuracy.
Repetitive order and product questions resolved without reaching an agent.
Instant, accurate pre-purchase answers remove the reason to hesitate.
One inventory truth across store, site, marketplaces and warehouse.
Peak periods and public holidays handled without temporary hires.
Launch and sale spikes absorbed without a queue, from pre-purchase questions to returns.
Replenishment, supplier orders and store reporting generated automatically from sales data.
Trade customers self-serve on pricing, availability and order status through a portal you own.
Product data, pricing and stock aligned across every marketplace you sell on.
Yes, and that is the whole point. We connect it to your commerce platform, order management and inventory so answers reflect the current state rather than a cached script. If a lookup fails, it says so and escalates instead of guessing.
Shopify, WooCommerce, Magento, Salla, Zid and custom stacks, plus common ERPs, warehouse systems and the regional marketplaces. Where an API exists we use it; where it does not, we build a connector.
They get escalated quickly and deliberately. We configure sentiment and topic rules so complaints, damage and disputes go to a person immediately with the full history attached, rather than being processed by an automation.
Not when it is generated from real attributes, reviewed and structured properly. We generate drafts from your actual product data with your tone and templates, and your team approves before publishing. Consistency and coverage usually improve rankings.
A first agent covering order status, delivery and returns is typically live in three to five weeks, and the reduction in handled tickets is visible in the first fortnight because those questions dominate the volume.
Send us a month of tickets. We will tell you what share an agent could resolve on its own.
